Tag Archives: selling

Four Reasons to Share “News from the Front Lines”

Posted on December 28, 2011 by Bill Cook

You are responsible for a sales team. How do you communicate what you do and what your sales team does with other leaders and departments at your company? I ask this question because I think it’s important for sales leaders … Continue reading →

Posted in Effective Communication, Sales Management, Specialty Pharmacy | Tagged , , , , , , , | Leave a comment

Are You Listening?

Posted on August 3, 2011 by Bill Cook

The ability to listen is still the most sought-after trait that customers want from their sales people.  Why is this so important, and yet so rare? We all want to be heard– but it’s the sales person’s job to hear … Continue reading →

Posted in Care and Compassion, Listening, Sales | Tagged , , , , , , | Leave a comment

Truth or Just Lending

Posted on August 6, 2010 by Bill Cook

Last weekend, I took my teenage daughter into Lowe’s with me to pick up a new hedge trimmer.  A handsome twenty-something clerk offered to assist and was very helpful in making the right selection.  But as I was picking up … Continue reading →

Posted in Customer Service, Honesty | Tagged , , , , , , , , | 3 Comments