Truth or Just Lending
Last weekend, I took my teenage daughter into Lowe’s with me to pick up a new hedge trimmer. A handsome twenty-something clerk offered to assist and was very helpful in making the right selection. But as I was picking up the trimmer he said something odd, “You know, you could just do your job and
Because The Customer….
Because the customer has a need, we have a job to do. Because the customer has a choice, we must be the better choice. Because the customer has sensibilities, we must be considerate. Because the customer has an urgency, we must be quick. Because the customer is unique, we must be flexible. Because the customer
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