Home, For the Holidays and Beyond
One of my favorite holiday memories is going to my grandparents home for Christmas Eve. From the moment we walked in the door, when the unforgettable aroma of fresh, home-made yeast rolls wafted into our noses, to the smiling faces and hugs from my grandparents and all the food and fun and gifts that followed,
Stay Focused!
Just a word or two of encouragement to my readers who are selling or managing the sales process: stay focused. Maintain your sense of urgency and your bias toward action. It’s so easy to accept the “It’s the holidays” excuse for not getting anything done for the rest of the year. This is unacceptable. We have
A Day in the Life of a New Hemophilia Diagnosis
Guest Blog: Shelley Moore, R.N., National Director of Hemophilia at BioPlus Specialty Pharmacy Last week, I met a young family who just had their first baby boy. He was about six weeks old and as adorable as any other little boy could be. What I knew and the family knew, but others cannot visibly see,
Do it Anyway
We were blitzing one of our key markets this week and I saw this poem on the wall in a physician office waiting room. I was inspired and have copied it below for you to read. I hope it inspires you as well. The poem is called “Do it Anyway” and was written by Kent
It’s a Privilege
Check out this video of a recent speech at the 2011 BIG TEN Kick Off Lunchenon, by Kirk Cousins, starting quarterback for the Michigan State University football team. He represents collegiate athletes with class and dignity. Thanks for watching, Bill
Are You Listening?
The ability to listen is still the most sought-after trait that customers want from their sales people. Why is this so important, and yet so rare? We all want to be heard– but it’s the sales person’s job to hear the customer, not the other way around. Customers don’t really care what we have to say
A High School Graduate with Honor(s)
With the graduation season ending, I wanted to share a fantastic address by the valedictorian of my daughter’s high school class. I took particular notice of this young man’s speech, not only because it was my daughter’s graduation, but because I gave the same address to my high school class exactly 30 years ago (ouch–
22 Great Ideas to Grow Your Referrals!
You cannot plough a field by turning it over in your mind. Author Unknown Nothing will ever be attempted if all possible objections must first be overcome. Samuel Johnson Fortune favors the brave. Publius Terence With the Memorial Day holiday coming in two weeks, May will be a little bit shorter than the usual 31
“CareSouth is the Best!”
From Beverly Murray, our Customer Excellence Czar: In placing Customer Satisfaction Calls recently, it was my privilege to hear many positive comments about the care our patients receive on a daily basis. The following was stated by one patient’s husband when asked if he was pleased with the care the patient was receiving: “When I
Why Home Health Matters
It’s easy for me, as an employee of a home health care company, to talk about the importance of what our care givers do each day. But sometimes I wonder if my perspective is a bit biased. Then Clayton Montgomery, one our CareSouth sales professionals, tells me about Dr. Michael Early. Here’s a physician who’s
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